What your 14 free days of call answering look like

Most owners I talk to want to know one thing before they try call answering: what am I signing up for? Fair question. So here is what the 14 free days look like, start to finish, for a small plumbing shop.

I'm Logan Bishop. I run Hired Hand AI out of Prosper, and I set up every line myself. If you try this, you're talking to me the whole way, not a help desk.

Day one: a phone call, not a project

You fill out the short form on the call answering page with your business name, your name, and your cell. I call you back.

On that call we go over the basics: your company name the way you want it said, the kind of work you do, the area you cover, and what counts as an emergency for you. For a plumber that's usually things like a burst pipe, a water heater leaking into the garage, or no water at the house. You tell me. You know your customers better than I do.

Then you dial a one-time code on your own phone. That tells your carrier to send the calls you don't pick up to your Hired Hand line. Nothing to install. No new phone. Your number stays the same.

Setup takes about 15 minutes. Your 14 days start when your line is live, not when you fill out the form.

The first call you miss

Say you run a two-van plumbing company. You're under a kitchen sink with your hands full, and the phone rings. You let it go.

Before, that caller got your voicemail. Most people don't leave one. They go back to the search results and call the next plumber.

Now the call rings you first, same as always. When you don't answer, it forwards, and a natural voice picks up in your company's name. It asks what's going on, where the house is, how soon they need someone, and the best number to call back. After hours, it asks if it's an emergency.

When the call ends, you get the lead: name, number, address, and the problem in plain words, with emergencies marked at the top. You finish the sink. You read it. You call back already knowing the job.

It doesn't quote prices and it doesn't book times. You still decide both. It takes the job down and gets it to you.

What to do with the two weeks

A free trial only helps if you use it to answer a real question. Here's what I tell owners to do.

Call your own number. Do it from your spouse's phone or a friend's, after 6 PM. Let it ring out. Hear exactly what your customers hear. If something sounds off, like the way it says your company name, tell me and I'll fix it.

Don't change how you work. Answer the calls you can, like you always do. The point is to see what happens to the ones you can't.

Keep the leads. Every lead you get during the trial is a call that would have gone to voicemail. By day 14 you'll have a stack of them, and you'll know how many turned into work.

Watch the after-hours ones. For a lot of plumbers, the calls that matter most come in at night and on weekends. Those are the ones that usually go to the next company on the list.

Day 14: you decide

At the end of the two weeks, you look at what came in and make the call.

If it's worth it, it's $250 a month after the trial. No contract. The way I'd think about it: one job from a call you would have missed usually covers the month.

If it's not for you, text me. You dial one code to turn off call forwarding, and your phone works exactly the way it did before. No hard feelings, and nothing to uninstall.

Why I set it up myself

I test these tools before I put them on anybody's line, and I set up every one personally. That's on purpose. A small shop doesn't need a support ticket. It needs someone local who picks up when you call and can fix the greeting before your next customer hears it.

If you're in Prosper, Celina, Frisco, McKinney, or anywhere else in Collin County, I'm close by. If you're elsewhere in DFW, it works the same way. It's all over the phone.

Who this fits

This is built for owners whose cell phone is the office line. If you're the one running calls, doing the estimates, and working the jobs, you are going to miss the phone. You only have two hands.

It's a good fit for plumbers, HVAC techs, electricians, and roofers running small crews. It's probably not for you if someone already sits at a desk answering every call and a service covers your nights.

Try it on your line

The best way to know is to hear it on your own phone. Start your 14 free days and I'll call you to set it up.